Refund policy

We we take pride in providing high quality hand crafted shrubs. Rhoot Man shrubs are considered perishable items and can not be returned. Please get in touch if you have questions or concerns about your specific item or to request a return.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you received the incorrect item, please contact us to start the exchange process.

To be eligible for a exchange, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. Receipt or proof of purchase is required.

To start a return, you can contact us at hello@rhootmanco.com. Please note that returns will need to be sent to the following address: 7506 White Bluff Rd Unit C, Savannah, GA 31406.

If your return is accepted, we’ll notify you if a return shipping label will be provided, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@rhootmanco.com. 

Due to the perishable nature of our products, all sales are final.

No cancellations, no refunds, no returns. No exceptions.